Frequently Asked Questions
Everything you need to know about VELYZE and our products.
What makes VELYZE bags different?
Unlike standard canvas totes, our Signature Puffy Tote features a structured interior organizer built-in. It gives you the soft, chic aesthetic on the outside, and rigid, compartmentalized organization on the inside—so you never have to dig for your keys again.
How do I clean my VELYZE bag?
Our bags are made from water-resistant crinkle nylon. For everyday dust, simply wipe with a damp microfiber cloth. For stubborn stains, use a mild fabric detergent and gently dab the area. Do not machine wash or tumble dry.
Does the laptop sleeve fit a 15-inch MacBook?
Yes, the dedicated padded interior laptop compartment comfortably fits up to a 15.6-inch laptop.
Do you ship internationally?
Currently, we offer free shipping to all 50 states within the US. We are working hard to expand our logistics to support international orders in the near future.
What is your return policy?
We offer a 30-day return window. If you are not completely satisfied, you can return your unused bag in its original packaging for a full refund. Please see our Return Policy page for full details.